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About puzzlefixer

  • Rank
    Lunar Novice

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  • Country
    United States
  • OS
    XP Home
  1. puzzlefixer

    Touchpad not working correctly

    I feel like an idiot! I apologize for adding a junk thread to this forum. There is NOTHING wrong with my touchpad. I rarely use the touchpad/have a small mouse that I use 99% of the time. I was accustomed to older touchpads where you ran your finger from top to bottom of the touchpad to get what was on screen to do the same (i.e., scroll down). Since the advent of touch screens, Synaptics has reversed the direction; i.e., you move your finger from bottom to top to move the material on screen up (which is actually scrolling DOWN). Sorry!
  2. puzzlefixer

    Touchpad not working correctly

    Have a Toshiba Satellite (P755). OS is Win 10. Synaptics touchpad works for moving pointer around, and left and right buttons work, but scrolling doesn't. Settings have multi-finger scrolling enabled. Have tried unchecking multi-finger AND single-finger (in the border areas) scrolling, then re-enabling both. Does not fix the problem. Any suggestions?
  3. Have a friend who uses MSN Explorer. He wants to delete the Hotmail account that shows in the left pane when he opens his e-mail. I have found nothing that allows me to do that. How do you delete it?
  4. puzzlefixer

    Acer Aspire desktop unstable

    Helping a friend try to make an Acer Aspire M1610 desktop (ca. late 2007) work. OS is 32-bit Vista. The computer belonged to an older gentleman who rarely used it and never updated it, so I started by cleaning out the garbage with CCleaner, then updating Vista thru SP2. During the update processes, it crashed 3-4 time (BSOD). Last thing I installed on it was Google Earth, which crashed it if you attempted to drag the border of the GE window out to make it larger, and sometimes just when GE loaded. The computer came with the minimum 1GB RAM required to run Vista, and it was VERY slow doing everything, so I suggested replacing one of the 512MB memory DIMMs with a 2GB DIMM, which we did, so we now had 2.5GB of RAM. Some things, especially the bootup, went much faster thereafter, but it was still a slug otherwise. So, took the drastic step of a destructive recovery using the disks Acer provides. . . and during that process, it also crashed a couple of times. After the recovery, started to download/install the updates. Crashes started again. Thinking that maybe one of the original 512MB DIMMs might be bad and (of course) it was the one we left in. So swapped it for the one we had pulled. Made no difference, so the memory is not what causing the problem. Checked to make sure all cables were not loose, ran Speccy to check the CPU's temperature (usually 33-35 degrees C) and the drive's temp (44 degrees C), so crashes aren't due to overheating. Software originally came with Norton Internet Security, which can cause problems, so early on, I installed the Norton Uninstaller, removed NIS and replaced it with Avast, Malwarebytes and SuperAntiSpyware. Scans revealed 0 infections of any kind. Also did a chkdsk /f on the drive; found no errors. So, what do you think ails this computer?
  5. puzzlefixer

    Paper jam error when there's NO PAPER JAM!

    I can donate it to anybody, but cannot take a deduction. It was for my home business, so was written off 4 years ago.
  6. puzzlefixer

    Paper jam error when there's NO PAPER JAM!

    Well, except that if I could get it running again, I could (a) sell it to offset the price of the new one, (b) give it to the many non-profits in my area who want things like that, or © have a backup in the event the MG6120 has problems.
  7. puzzlefixer

    Paper jam error when there's NO PAPER JAM!

    May have been, but I doubt the printer would have done anything if I had tried. It was not accepting any commands to print or scan, so why would it accept commands from the printer software? In any case, to try that now would be a royal pain. I gave up on the MX600, bought a new MG6120 for about the same as it would cost me to get the 600 fixed, and it's a better printer (6 cartridges instead of 5, so photos look perfect, and it's wireless). I have removed the MX600 software. I could, of course, download and reinstall it, but I think the outcome would be no different. Remember, the original error message was that something "incompatible" was plugged into one of the ports when nothing was plugged into any port. Only after trying the "folded paper" trick did it change to a "paper jam". This suggests very strongly to me that the motherboard inside the printer has gone south. . .which is why the service technician told me it would probably need that part and with the bench charge cost at least $100, and advised me to buy a new one for about the same price.
  8. puzzlefixer

    Paper jam error when there's NO PAPER JAM!

    I tried compressed air (have a compressor in the garage for filling tires). Did nothing. As far as running maintenance tasks. . . can't, because nothing works; after you turn it on, it screws around longer than normal with "Canon" on the LCD, then the error message appears and nothing none of the buttons does anything. In addition, the Canon support tech had me go thru several procedures and concluded at the end that the printer would have to be serviced.
  9. I've had a Canon Pixma MP600 for slightly more than 4 years. It worked perfectly every day until yesterday. Turned it on and it presented me with an error message saying that something "incompatible" was plugged into one of it's camera ports. Nothing was plugged into any port. I searched the Web for the message and found several forms saying that it was really a paper jam error, and that the error occurred probably because a tiny lever inside the back of the printer was stuck on. The way to unstick it was to use a piece of heavy paper, fold over ~1cm. of top of the sheet, insert the sheet over the rubber rollers in the back as far as it would go with the folded part facing up, then withdraw it. The idea is that the folded part of the paper would act as a "hook" to pull the lever back. The explanation said I would feel resistance and a click, which I did. What did this do? It changed the error message to "you have a paper jam". I opened every panel and used a flashlight to try to find ANYTHING stuck in the printer. There was nothing. I tried unplugging the printer for over a minute, then plugging it back in/turning it on. Same result. Rebooting the computer also had not effect. Called Canon tech support. After putting me thru several procedures, the rep concluded that the printer needed to be serviced by an authorized Canon shop. I called the shop, and the (very honest) guy I talked to said that the total cost of repairing it would probably be $100 and that I could buy a new one for that. I'm an environmentalist, and I hate to chuck something as poisonous to the environment as a printer if there's any way to fix it at no or very low cost. So, I'm asking if anyone on this forum has encountered a similar problem with a Canon printer and were they able to fix it themselves?
  10. puzzlefixer

    Cleaning and maintaining your OS

    I also use CCleaner and probably average running it every other day on my XP desktop. Also have it on my Win 7 laptop. Always run both the file and registry cleaners. Took the time to register cookies to keep so it removes only the ones not on that list. Also use it to enable/disable Startup items. I find this program extremely useful and well designed. The registry cleaner (which many techies say never to use) has never caused a problem -- because it doesn't do what registry cleaners that cause problems do: It does not reassign a key to a file in a different place when it can't find the file where the registry says it is. It simply removes any registry entry for which there is no corresponding file. I do find that CCleaner does not catch all the temp files it should, so I also run %temp% and zap what it finds. For a couple of years, I was using IOBit's SmartDefrag as my defragger. Then I found out that IOBit was a Chinese company and had stolen Malwarebytes' code for their anti-spyware suite. The Chinese are notorious software pirates and are stealing our military secrets by hacking into Dept. of Defense computers. I will not use any Chinese software, even when free. So I dumped SmartDefrag and found Auslogics defragger. I'm so glad I did because it is MUCH faster than anything I've ever used and agrees with Windows defragger. That may sound strange, but after you run your defragger and it says all the files are contiguous, run Windows defragger. When I did that with SmartDefrag, Windows always found lots of fragmented files. When I do that with Auslogics, Windows finds no fragmented files. I also have Secunia PSI running in the background. It automatically scans the computer weekly and finds files that need SECURITY updates. Version 2 is terrific, in that after finding the files needing updating, it schedules the downloads/installs and carries them out in the background; I don't have to do anything. I also use FileHippo Update Checker, which checks for PROGRAM updates (not security updates), and run that also about every other day. With these free programs, my computers are kept updated (almost on a real-time basis) and are kept free of garbage. Over the several years I've used these utilities, my computers have never slowed down or acted strangely. BTW, I also use Avast! (AV/AS), Malwarebytes (AS), SuperAntiSpyware (AS), and SpywareBlaster (AS). Avast! updates automatically every day. I have to check for updates for the others. I scheduled Avast! to run a full scan once a week. I run quick scans with Malwarebytes and SuperAntiSpyware once a week also (after updating each)... but since switching to Avast! about 8 months ago, Malwarebytes never finds anything and SuperAntiSpyware might find one or two items every 2-3 months. SpywareBlaster does not scan; it "immunizes" HOST files in the registry against spyware blaster. Hardware on which these are used: XP-SP3 JNCS custom-built desktop w/Intel mobo, E8400 Core 2 Duo, 2GB RAM, 500GB Seagate HD. Win 7 (Home Premium) Toshiba laptop w/ Toshiba mobo, Intel Core i5, 4GB RAM, 500GB Toshiba HD.
  11. I have always had trouble getting mail-merge (MM) letters created on my desktop at home to work when copied to another computer. It just happened again. The scenario goes like this: * Write query in MS Access (2000). * Create the form letter. * Use the MM toolbar to select the data source. * Insert fields When I run the MM letters, they work perfectly. I then take the letters to a client where the path to both the query and the letters is identical to what it is on my computer. However, the version of Office is 2003, not 2000. I get error messages that it can't find the DDE something or other, and a dialog box pops up with a button to "Find data source". I click it and it lists all the tables and queries from the correct database. Pick the query. Window opens ask me to pick the fields I want to use. Trouble is, none of the fields from the query are there. I'm not even sure where they're coming from. At one point, it asked if I wanted to remove the header information, which I did, then started all over again. Same result. I almost seems like you have to create the MM letters on the computer on which they're going to be used, else it doesn't work. What am I doing wrong?