eldercompmom

Dial-A-Fix version V0.60.0.24. After Firefox and Zone Alarm and Microsoft KB951748 updates internet quit working completely. Previously had to shut down ZA to get on internet. Uninstalled KB951748 but didn't help. Tried to uninstall Zone Alarm but it would not uninstall. Now computer will not shut down, word and other applications hang. Tried Dial-A-Fix, which has worked before, but it hung also. Tried it again and got error -2147023824 while trying to register C:\Windows\system32\wuaueng.dll. The error text is: The specified service has been marked for deletion.

My computer updated Firefox and Zone Alarm in the same day. Was previously having to shut down ZA to get on internet. Now everything is screwed up. Tried dial-a-fix which says Error -2147023824 encountered while trying to register Windows\system32\wuaueng.dll - Also my computer will not shut down now. Absolutely NO internet. Word messes up and lots of applications seem to get hung. I am trying to research problems one by one. I am retired and taking classes to learn more about fixing my computer-still in learning stage and trying to put all info received in my poor muddled brain together. Any advice is welcome!