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Security Updates for WMP9 were not installed


rogee1502

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Try clicking "Flush SoftwareDistribution" on the main Dial-a-fix window. Answer 'no' to the secondary dialog. Try Windows Update again. It will take quite a while after using the Flush button for Windows Update to scan your system, so if it seems like it hangs/stalls, let it go for quite a while - it will eventually finish.

Failing that, try installing the updates separately to see if any error messages are generated. You didn't mention which version and service pack level of Windows that you're using, so here are the landing pages:

http://www.microsoft.com/technet/security/...n/MS06-006.mspx

http://www.microsoft.com/technet/security/...n/MS07-047.mspx

The first one has a standalone update that you can download, the second one does not (I can't find it).

You can also check your event viewer for errors, or contact Microsoft support (which is usually free for Windows Update issues).

There are other, more advanced methods for finding out what is wrong, but we'll get into that if none of the above helps.

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Try clicking "Flush SoftwareDistribution" on the main Dial-a-fix window. Answer 'no' to the secondary dialog. Try Windows Update again. It will take quite a while after using the Flush button for Windows Update to scan your system, so if it seems like it hangs/stalls, let it go for quite a while - it will eventually finish.

Failing that, try installing the updates separately to see if any error messages are generated. You didn't mention which version and service pack level of Windows that you're using, so here are the landing pages:

http://www.microsoft.com/technet/security/...n/MS06-006.mspx

http://www.microsoft.com/technet/security/...n/MS07-047.mspx

The first one has a standalone update that you can download, the second one does not (I can't find it).

You can also check your event viewer for errors, or contact Microsoft support (which is usually free for Windows Update issues).

There are other, more advanced methods for finding out what is wrong, but we'll get into that if none of the above helps.

I did what you proposed but the result remains the same : updates were not installed. When installing the update separately I've got a message box 'KB911564 Setup canceled' with no other error message.

OS = Win XP Home SP2

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Start > Run > eventvwr.msc

Right-click on System, and choose Save Log File As..., save it as "Event Log (*.evt)" type and upload it to a file sharing site somewhere and then provide a link to it. Do the same thing for the Application event log. While you're uploading stuff, also upload C:\WINDOWS\windowsupdate.log. Be sure not to upload the one with the space in it ("windows update.log") which is not the right one.

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Start > Run > eventvwr.msc

Right-click on System, and choose Save Log File As..., save it as "Event Log (*.evt)" type and upload it to a file sharing site somewhere and then provide a link to it. Do the same thing for the Application event log. While you're uploading stuff, also upload C:\WINDOWS\windowsupdate.log. Be sure not to upload the one with the space in it ("windows update.log") which is not the right one.

Here are the links :

http://www.mvktech.net/rogee1502/Application.evt

http://www.mvktech.net/rogee1502/System.evt

http://www.mvktech.net/rogee1502/WindowsUpdate.log

Thanks

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  • 2 weeks later...

Apparently the solution to this is supposed to be this KB article, which looks exactly like what we're already doing - Dial-a-fix registers those DLLs, and we tried reinstalling the XML parsers and stuff... but you should probably run through the steps in that KB just in case.

Try this first, though: rename C:\WINDOWS\System32\spupdsvc.exe to spupdsvc.old and then try again.

If all else fails, go here: http://support.microsoft.com/common/international.aspx

and select your locale and then contact support. Support for security patches is free, and Microsoft PSS is actually pretty good (they even recommend Dial-a-fix quite frequently :cool:

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