A few weeks ago we wrote about how Cable One CEO Thomas Might recently crowed that his company had implemented a system that managed to deliver worse customer service to customers with low credit scores. According to Might, the company had developed a "very rigorous FICI credit scoring process" on its video customers since 2013 that involves somehow flagging the accounts so that company support representatives don't spend as much time on support with those users as they otherwise would.
"We don't turn people away," Might said, but he added that the cable company's support staff isn't goin