Trouble with Windows Update

[rdlong47]

after doing a repair install of XP, when I try to run windows update, I get the following message:

This website is designed to work with Microsoft Windows operating systems only.

To find updates for Microsoft products that are designed for Macintosh operating systems, please visit http://www.microsoft.com/mac/.

I am not running a MAC, I have a dell running Xp

I tried the fix Windows Update in Dial-a-fix 60.0.24.... no luck yet!

any suggestions would be appreciated.

Thanks,

Ron

[Tarun]

Welcome to Lunarsoft, rdlong47

What browser are you using when you go to Microsoft Update?

[rdlong47]

I am using IE 7.0.5730.13

[Tarun]

Please post a HijackThis log. You can find download HijackThis here.

[rdlong47]

Please post a HijackThis log. You can find download HijackThis here.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:17:21 PM, on 2/11/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\PROGRA~1\Discover\SOAN\SOAN.exe

C:\Program Files\dvd43\dvd43_tray.exe

C:\WINDOWS\system32\CTHELPER.EXE

C:\WINDOWS\system32\CTXFIHLP.EXE

C:\WINDOWS\ehome\ehtray.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Dell Support\DSAgnt.exe

C:\WINDOWS\SYSTEM32\CTXFISPI.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\SEC\Natural Color\NaturalColorLoad.exe

C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\CTsvcCDA.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\msiexec.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Ron Long\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.maxlucado.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O2 - BHO: TweakMASTER PRO Component - {7DAAC7DE-9EF0-4FF0-BFA5-AFF3E899054C} - C:\PROGRA~1\TWEAKM~1\TweakBHO.dll

O2 - BHO: Discover deskshop Browser Helper Object - {8DB3D69D-DA5E-4165-B781-72A761790672} - C:\WINDOWS\system32\BhoDshop.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll

O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll

O3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dll

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [secure Online Account Numbers] C:\PROGRA~1\Discover\SOAN\SOAN.exe /dontopenmycards

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [RCAutoLiveUpdate] C:\Program Files\Max Registry Cleaner\MaxLiveUpdateRC.exe -AUTO

O4 - HKLM\..\Run: [RCSystemTray] C:\Program Files\Max Registry Cleaner\MaxRCSystemTray.exe

O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE

O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\RunOnce: [setDefaultMIDI] MIDIDEF.EXE /s:'Creative SoundFont Synthesizer' /w:'SB Audigy' (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [setDefaultMIDI] MIDIDEF.EXE /s:'Creative SoundFont Synthesizer' /w:'SB Audigy' (User 'Default user')

O4 - Startup: NaturalColorLoad.lnk = ?

O4 - Global Startup: ColorVisionStartup.lnk = C:\Program Files\ColorVision\Utility\ColorVisionStartup.exe

O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: NaturalColorLoad.lnk = ?

O8 - Extra context menu item: Add to &LinkFox - res://C:\PROGRA~1\TWEAKM~1\TweakBHO.dll/IESCRIPT

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Locate Spot on Map by GPS - C:\Program Files\Opanda\IExif 2.26\IExifMap.htm

O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimage

O8 - Extra context menu item: View Exif/GPS/IPTC with IExif - C:\Program Files\Opanda\IExif 2.26\IExifCom.htm

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: *.stumbleupon.com

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {0645D7F3-C20E-4E0B-A545-557527497C0B} (NMInstall Control) - http://a14.g.akamai.net/f/14/7141/1d/www.n...GAPANEL_USA.cab

O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15031/CTSUEng.cab

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - http://www.pcpitstop.com/internet/pcpConnCheck.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {321FB770-1FBE-4BFE-BDC1-6F622D4FA499} - https://setup.bellsouth.net/wizlet/PWReset/...aller_4-2-1.cab

O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eB...l_v1-0-3-48.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1146192816703

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1146192808140

O16 - DPF: {7E9522CF-6B95-46D6-8E2F-7638F507313F} (BLS_SpeedOP.systemcheck) - http://www.fastaccess.drivers.bellsouth.ne...bls_speedop.cab

O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://72.32.179.44/filter/cameraviewer/isetup.cab

O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab

O16 - DPF: {9BFC2253-B9D9-477E-9488-CA450232620D} (BinAg1 Class) - http://pbells.broadjump.com/wizlet/Standar...wActiveXCab.CAB

O16 - DPF: {CB50428B-657F-47DF-9B32-671F82AA73F7} - http://www.photodex.com/pxplay.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/pub/shock...ash/swflash.cab

O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - https://livewc01.custhelp.com/7530-b327h-qu...l/java/RntX.cab

O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.dotphoto.com/XUpload.ocx

O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15033/CTPID.cab

O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/optimize2/pcpitstop2.dll

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\LBTServ.exe

O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe

O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe

O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--

End of file - 11136 bytes

[Tarun]

Your log looks clean. Do you experience any issues if you use the built in Automatic Updates?

[rdlong47]

Any time any type of update goes online to the update page, I get the message that I posted in the initial post. Some how the site is thinking I am running a MAC

[Tarun]

In Internet Explorer's address bar, enter the following:

java script:navigator.userAgent

Copy the entire string and paste it as a reply.

Also, are you using a firewall?

[rdlong47]

Your User Agent is: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SIMBAR={E7C3D492-029A-4c03-A9D7-32FB89120D2B}; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.0.3705; Media Center PC 4.0; .NET CLR 3.0.04506.30; Media Center PC 3.0; .NET CLR 2.0.50727; .NET CLR 1.1.4322)

I'm not real sure what all this is, but it looks OK to me!!!!

[Tarun]

I've moved this topic to the Windows XP section since this is not a Dial-a-fix problem.

Here's what my user agent looks like:

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 1.1.4322)

It looks like you have too many entries and I think the SIMBAR may be the culprit. So let's get a solution.

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Back up and then delete the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

To back up and then delete the registry key, follow these steps:

1. Click Start, and then click Run.
   
2. In the Open box, type regedit, and then click OK.
   
3. Locate, and then click the following registry key:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform

   
   

4. On the File menu, click Export.
   
5. In the File name box, type Post Platform, and then click Save.
   
6. On the Edit menu, click Delete.
   
7. Click Yes when you are prompted to confirm the deletion.
   
8. Quit Registry Editor.
   
9. If this does not resolve the problem, double-click the Post Platform.reg file that you saved in step 5 to import this key back into the registry.
   

[rdlong47]

Tarun

Thanks!!!!!

Deleting that reg entry did the trick.....

Thanks again

Ron

[Tarun]

Glad to help! Enjoy your stay at our community. :)