TUT Version : 2.61

Microsoft Windows XP Professional Service Pack : 2.0 Build : 2600

WMI Version : 5.6.0.8820

MDAC Version : 2.81.1117.0

JET Version : 4.00.8618.0

Drives :

A:\ Removeable drive

C:\ Fixed drive Capacity : 33.27 GB Free : 8.48 GB

D:\ Fixed drive Capacity : 3.99 GB Free : 605.59 MB

E:\ ROM drive

F:\ ROM drive

H:\ ROM drive

I:\ ROM drive

J:\ ROM drive

File Versions :

RICHTX32.OCX

Path : C:\WINDOWS\system32\RICHTX32.OCX

Version : 6.01.9782

MSWinSck.ocx

Path : C:\WINDOWS\system32\MSWinSck.ocx

Version : 6.01.9782

ExButton.dll

Path : C:\WINDOWS\system32\ExButton.dll

Version : 1.0.0.9

ExMenu.dll

Path : C:\WINDOWS\system32\ExMenu.dll

Version : 1.0.3.9

ExPMenu.dll

Path : C:\WINDOWS\system32\ExPMenu.dll

Version : 1.0.2.2

ExTab.dll

Path : C:\WINDOWS\system32\ExTab.dll

Version : 1.0.1.3

MSVBVM60.DLL

Path : C:\WINDOWS\system32\MSVBVM60.DLL

Version : 6.00.9782

ASYCFILT.DLL

Path : C:\WINDOWS\system32\ASYCFILT.DLL

Version : 5.1.2600.2180

STDOLE2.TLB

Path : C:\WINDOWS\system32\STDOLE2.TLB

Version : 3.50.5014

OLEAUT32.DLL

Path : C:\WINDOWS\system32\OLEAUT32.dll

Version : 5.1.2600.2180

OLEPRO32.DLL

Path : C:\WINDOWS\system32\OLEPRO32.DLL

Version : 5.1.2600.2180

COMCAT.DLL

Path : C:\WINDOWS\system32\COMCAT.DLL

Version : 5.0 (XPClient.010817-1148)

MSVCRT.dll

Path : C:\WINDOWS\system32\msvcrt.dll

Version : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

scrrun.dll

Path : C:\WINDOWS\system32\scrrun.dll

Version : 5.6.0.8820

Running Processes :

AVGNT.EXE C:\Program Files\AVPersonal\AVGNT.EXE

AVGUARD.EXE C:\PROGRAM FILES\AVPERSONAL\AVGUARD.EXE

AVSCHED32.EXE C:\Program Files\AVPersonal\AVSched32.EXE

AVWUPSRV.EXE C:\Program Files\AVPersonal\AVWUPSRV.EXE

csrss.exe C:\WINDOWS\system32\csrss.exe

DkService.exe C:\Program Files\Executive Software\Diskeeper\DkService.exe

explorer.exe C:\WINDOWS\explorer.exe

lsass.exe C:\WINDOWS\system32\lsass.exe

msdtc.exe C:\WINDOWS\system32\msdtc.exe

NPROTECT.EXE C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

services.exe C:\WINDOWS\system32\services.exe

smss.exe C:\WINDOWS\system32\smss.exe

spoolsv.exe C:\WINDOWS\system32\spoolsv.exe

SpybotSD.exe C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe

svchost.exe C:\WINDOWS\system32\svchost.exe

svchost.exe C:\WINDOWS\system32\svchost.exe

svchost.exe C:\WINDOWS\system32\svchost.exe

svchost.exe C:\WINDOWS\system32\svchost.exe

svchost.exe C:\WINDOWS\system32\svchost.exe

svchost.exe C:\WINDOWS\system32\svchost.exe

symlcsvc.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Tut_support.exe C:\Program Files\AnswersThatWork\Troubleshooter\Tut_support.exe

ULCDRSvr.exe C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

uphclean.exe C:\Program Files\UPHClean\uphclean.exe

wdfmgr.exe C:\WINDOWS\system32\wdfmgr.exe

winlogon.exe C:\WINDOWS\system32\winlogon.exe

Hi kimberlee and welcome to Lunarsoft.

I'm sorry to say but that isn't a HijackThis log. To get HijackThis please refer to this link and then post your log. :hello: