ramblinrose Posted June 7, 2006 Share Posted June 7, 2006 :P Hello all, I need your expert help....I have been searching for answers 2 days now. First let me give you infor before I described problems DELL laptop (2 years old) Intel Pentium 4 CPU 2.40 GHz 512 ram Intel Graphics Controller Windows XP SP2 home edition wireless DSL Avast, Alarm Zone (free), windows defender(no real time), spybot (no tea timer), spysweeper, winpatrol (free), spywareblaster, ewido plus, roboform, and ccleaner. These are all programs I installed for awhile. Now here are my problems.... I usually don't use my laptop that often because I have a home pc. I only used a laptop when I travel or updating...2 days ago, Before I could uninstall a program when I noticed something was wrong...laptop has suddenly had no *Remove button* on many, if not all of my programs in Add/Remove programs...That would be 31 with no remove option and oddly, I have 6 programs have *Remove button*!!including all microsoft updates with remove button. I don't understand at all. Also spysweeper, spybot, spywareblaster and winpatrol are not showing in Add/Remove list....I can find them in All Programs except spybot and spywareblaster Laptop is working fine with those programs I installed....only Add/Remove is not I cannot go in registry myself! Too scary in there....Please can anyone help???? I would be very very grateful....hugs, Rose Link to comment Share on other sites More sharing options...
Monkey Proof Posted June 7, 2006 Share Posted June 7, 2006 there could be many possibilities to your problems but of you could go to the download section here at Lunarsoft and download Hijackthis..save it to a permenant location. run a Hijackthis log and post it here so that Tarun can check it out. EDIT: visit Microsoft to make sure all of your updates are up to date before you run a Hijackthis scan. Link to comment Share on other sites More sharing options...
ramblinrose Posted June 7, 2006 Author Share Posted June 7, 2006 I already checked for microsoft updates....about Highjack...do I need to go in Highjack Log thread over there first or right here??? I know you said post it here. Do I need to checkmarked *Show hidden files and uncheck hide protected and hide files* first before I run highjack exe? Thanks, Rose Link to comment Share on other sites More sharing options...
Monkey Proof Posted June 7, 2006 Share Posted June 7, 2006 go ahead and post the log here so that the topic remains intact for now. it is not necessary to unhide hidden files for the Hijackthis log. Link to comment Share on other sites More sharing options...
ramblinrose Posted June 7, 2006 Author Share Posted June 7, 2006 Logfile of HijackThis v1.99.1 Scan saved at 10:55:16 PM, on 6/6/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\Program Files\ewido anti-malware\ewidoctrl.exe C:\Program Files\ewido anti-malware\ewidoguard.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe C:\Program Files\Dell\AccessDirect\dadapp.exe C:\WINDOWS\System32\DSentry.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\bcmwltry.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\HJT\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://thundercloud.net/start/index.htm R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [spySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe" O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O8 - Extra context menu item: &2 Customize Menu - res://C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll/ComCustomIEMenu.html O8 - Extra context menu item: &7 Fill Forms - res://C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll/ComFillForms.html O8 - Extra context menu item: &8 Save Forms - res://C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll/ComSavePass.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O9 - Extra 'Tools' menuitem: &7 Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O9 - Extra button: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O9 - Extra 'Tools' menuitem: &8 Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll O9 - Extra button: RF toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O9 - Extra 'Tools' menuitem: &9 Robo Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1144792314355 O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...canner37480.cab O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing) O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing) O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE Link to comment Share on other sites More sharing options...
Administrator Tarun Posted June 7, 2006 Administrator Share Posted June 7, 2006 Log is clean. I would suggest running Dial-a-fix and check the "Control Panel applets" and "Explorer/IE/OE/shell/WMP" options and click Go. Link to comment Share on other sites More sharing options...
ramblinrose Posted June 7, 2006 Author Share Posted June 7, 2006 Dial-a-fix? What is that?? Tarun, I am not a pc expert. Please bear with me....hugs, Rose Link to comment Share on other sites More sharing options...
Monkey Proof Posted June 8, 2006 Share Posted June 8, 2006 you can download Dial-A-Fix from here.. http://wiki.djlizard.net/Dial-a-fix#Light_version Link to comment Share on other sites More sharing options...
ramblinrose Posted June 8, 2006 Author Share Posted June 8, 2006 OK Which versions do I need??? Full, medium, or light??? Also which one do I download from? hugs, Rose Link to comment Share on other sites More sharing options...
Monkey Proof Posted June 8, 2006 Share Posted June 8, 2006 i would get the light version right now..and it doesnt really matter from which site you choose to download from. keep us updated. Link to comment Share on other sites More sharing options...
ramblinrose Posted June 8, 2006 Author Share Posted June 8, 2006 I decided to wait until I can't find anything....but I did find out that I believed ccleaner might be responsible. I was using issues back in March when I had saved one entry so I right clicked on merge....ARP improve little but still missing remove buttons...sizes, dates all came back but no remove buttons...I will never use issues again. I wished I had saved all entries from last year but who knew? I had thought everything ok. I don't have back up utility installed so I will have to do that or taking it to the shop...I will post back later. Thanks for help! hugs, Rose Link to comment Share on other sites More sharing options...
TonyKlein Posted June 26, 2006 Share Posted June 26, 2006 I know this is an oldish post, but, for the record, here's how to fix these issues: http://www.winxptutor.com/arpbuttons.htm It does entail editing the Registry though... Link to comment Share on other sites More sharing options...
kika Posted July 5, 2006 Share Posted July 5, 2006 Use Uninstall tool to remove all those applications Homepage : http://www.crystalidea.com/?action=show_page&name=utool Download (NO SETUP) : http://www.crystalidea.com/files/utool16bin.zip Link to comment Share on other sites More sharing options...
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