Jump to content

Missing *Remove buttons* in Add/Remove


Recommended Posts

:P Hello all, I need your expert help....I have been searching for answers 2 days now. First let me give you infor before I described problems

DELL laptop (2 years old) Intel Pentium 4 CPU 2.40 GHz 512 ram Intel Graphics Controller Windows XP SP2 home edition wireless DSL

Avast, Alarm Zone (free), windows defender(no real time), spybot (no tea timer), spysweeper, winpatrol (free), spywareblaster, ewido plus, roboform, and ccleaner.

These are all programs I installed for awhile. Now here are my problems....

I usually don't use my laptop that often because I have a home pc. I only used a laptop when I travel or updating...2 days ago, Before I could uninstall a program when I noticed something was wrong...laptop has suddenly had no *Remove button* on many, if not all of my programs in Add/Remove programs...That would be 31 with no remove option and oddly, I have 6 programs have *Remove button*!!including all microsoft updates with remove button. I don't understand at all.

Also spysweeper, spybot, spywareblaster and winpatrol are not showing in Add/Remove list....I can find them in All Programs except spybot and spywareblaster :wish:

Laptop is working fine with those programs I installed....only Add/Remove is not

I cannot go in registry myself! Too scary in there....Please can anyone help???? I would be very very grateful....hugs, Rose

Link to comment
Share on other sites

there could be many possibilities to your problems but of you could go to the download section here at Lunarsoft and download Hijackthis..save it to a permenant location. run a Hijackthis log and post it here so that Tarun can check it out.

EDIT: visit Microsoft to make sure all of your updates are up to date before you run a Hijackthis scan.

Link to comment
Share on other sites

I already checked for microsoft updates....about Highjack...do I need to go in Highjack Log thread over there first or right here??? I know you said post it here. Do I need to checkmarked *Show hidden files and uncheck hide protected and hide files* first before I run highjack exe? Thanks, Rose

Link to comment
Share on other sites

Logfile of HijackThis v1.99.1

Scan saved at 10:55:16 PM, on 6/6/2006

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:






C:\Program Files\Windows Defender\MsMpEng.exe




C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

C:\Program Files\Alwil Software\Avast4\ashServ.exe

C:\Program Files\ewido anti-malware\ewidoctrl.exe

C:\Program Files\ewido anti-malware\ewidoguard.exe


C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe




C:\Program Files\Dell\AccessDirect\dadapp.exe







C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe


C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...&ar=msnhome

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://thundercloud.net/start/index.htm

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe


O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe

O4 - HKLM\..\Run: [spySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray

O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"

O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O8 - Extra context menu item: &2 Customize Menu - res://C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll/ComCustomIEMenu.html

O8 - Extra context menu item: &7 Fill Forms - res://C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll/ComFillForms.html

O8 - Extra context menu item: &8 Save Forms - res://C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll/ComSavePass.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O9 - Extra 'Tools' menuitem: &7 Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O9 - Extra button: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O9 - Extra 'Tools' menuitem: &8 Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll

O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll

O9 - Extra button: RF toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O9 - Extra 'Tools' menuitem: &9 Robo Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...84/mcinsctl.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1144792314355

O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...canner37480.cab

O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab

O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll

O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe

O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe

O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)

O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)

O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe

O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe

O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

Link to comment
Share on other sites

  • Administrator

Log is clean. I would suggest running Dial-a-fix and check the "Control Panel applets" and "Explorer/IE/OE/shell/WMP" options and click Go.

Link to comment
Share on other sites

I decided to wait until I can't find anything....but I did find out that I believed ccleaner might be responsible. I was using issues back in March when I had saved one entry so I right clicked on merge....ARP improve little but still missing remove buttons...sizes, dates all came back but no remove buttons...I will never use issues again. I wished I had saved all entries from last year but who knew? I had thought everything ok.

I don't have back up utility installed so I will have to do that or taking it to the shop...I will post back later. Thanks for help! hugs, Rose

Link to comment
Share on other sites

  • 3 weeks later...
  • 2 weeks later...


This topic is now archived and is closed to further replies.

  • Create New...