puzzlefixer Posted June 24, 2018 Share Posted June 24, 2018 Wife has a VERY old (2003) Compaq Presario laptop running Win XP! Today the sound stopped working and the default volume icon in the notifications area disappeared, despite being set to "Always display". Device Manager shows the dreaded '!' in a round yellow sign indicating that it's not working. It uses the Realtek AC97 driver, so I tried (a) downloading/installing the AC97 driver; (b) uninstalling the Device Manager entry and downloading and installing the driver again. Neither worked; Device Mgr. still shows it as not working. My reaction to this is that the sound card is dead. Before I declare it as such, does anyone have any suggestions for things to try to revive it? Quote Link to comment Share on other sites More sharing options...
Administrator Tarun Posted June 26, 2018 Administrator Share Posted June 26, 2018 Try uninstalling the drivers again, then go into Device Manager. Make sure when you uninstall the device from there that you check "Uninstall Driver" there as well. After that reboot. Also check other ports and settings. Quote Link to comment Share on other sites More sharing options...
puzzlefixer Posted July 4, 2018 Author Share Posted July 4, 2018 Tarun: Sorry about the long delay in replying, but I did not get an email notification that my post had been responded to. I assume they would be automatic, but now see that you have to check "Notify me of replies". . . which I've now done. I eventually solved the problem by (a) uninstalling the AC97 driver in Device Mgr., then doing a "backup" thru Windows to the previous driver. After doing that, sound works again. Thanks for the quick reponse. Quote Link to comment Share on other sites More sharing options...
Administrator Tarun Posted July 4, 2018 Administrator Share Posted July 4, 2018 Glad to hear you have it fixed, and thank you for posting the solution! Quote Link to comment Share on other sites More sharing options...
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