Sniper Posted January 16, 2007 Share Posted January 16, 2007 Isn't it bad enough that companies are out-sourcing their tech support to India. Now they are having the tech people use American sounding names. In the last 2 weeks, I've talked with the tech support for my ISP and Motorola, several times. I keep getting people named Steve, Sarah, Leon, Andrew, etc. They all have an India accent that is so thick I can barely understand them. Ain't no way some guy living in a hut in India is named Andrew, especially when it takes him 3 tries to pronounce his name correctly. If I called from Germany, would Leon answer as Gustav? If someone in India calls a tech support number in the US, will he get a guy with a south Georgia accent that says, " Hey there. How ya'll doing. My name is ACHMED . What can I do for ya?" AAAAAGGGGGHHHHHH I need a beer. Quote Link to comment Share on other sites More sharing options...
Administrator Tarun Posted January 16, 2007 Administrator Share Posted January 16, 2007 Often people simply say "Can I speak to the manager or someone who can speak comprehensible English?" Quote Link to comment Share on other sites More sharing options...
Eldmannen Posted January 16, 2007 Share Posted January 16, 2007 Ello my name is Rashid, err Steve, ow can i elp you? Lol, maybe they try to hide the fact that they're outsourcing. Quote Link to comment Share on other sites More sharing options...
Capman Posted January 18, 2007 Share Posted January 18, 2007 Speech therapy for call centre staff: http://www.computeractive.co.uk/computerac...-speech-therapy So there might be hope yet. Quote Link to comment Share on other sites More sharing options...
Eldmannen Posted January 18, 2007 Share Posted January 18, 2007 Wait until they find out that can outsource the call centers to artificial intelligent voice-bots that are even cheaper to operate than Indians. "Hello my name is Clippy, what is your problem and how can I help you?" :happybday: Quote Link to comment Share on other sites More sharing options...
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