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Home PC Log - In Need of Help

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For some unknown reason, my home PC has bene getting really slow recently; slower to boot up, increased freezing here and there (especially MS Office which I have now had to replace wiht OpenOffice), generally slower.

I also have avast temporarily uninstalled as that kept throwing up an error (I can't remember what it was), that appeared to be unfixable after carrying out it's instructions on how to fix it.

I've done everything as far as I can tell to cure this; checked for spyware with Spybot of which the results were clean, ran CCleaner, also did a registry clean with CCleaner, ran JKDefrag, checked startup entries and services, which all looked clean, but still noticing performance issues. Anything you can do to help? Here is my log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:27:22, on 19/05/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:






C:\Program Files\COMODO\Firewall\cmdagent.exe





C:\Program Files\UPHClean\uphclean.exe





C:\Program Files\COMODO\Firewall\cfp.exe


C:\Program Files\Hijack This\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.tiscali.co.uk

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Favorites

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: http://www.betfair.com

O15 - Trusted Zone: *.betfair.com

O15 - Trusted Zone: *.racingpost.com

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-UNO1/GAME_UNO1.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1182613782937

O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} (GameLauncher Control) - http://www.acclaim.com/cabs/acclaim_v4.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1191516178312

O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab

O16 - DPF: {BD08A9D5-0E5C-4F42-99A3-C0CB5E860557} (CSolidBrowserObj Object) - http://cdn1.acclaimdownloads.com/solidstateion.cab

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O20 - AppInit_DLLs:

O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe


End of file - 5735 bytes

Follow-up - I just analyzed the disk with Windows Disk Defragmenter, and its reporting that I should defragment the drive (11% fragmentation). Maybe this will clear things up, and JKDefrag isn't as good as thought of before? I'll let you know.

EDIT: Disk Defragmenter is reporting in order to adequately defrag the drive it needs 15% free space, whilst I only have 6%. Any suggestions?

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Your log is clean.

Not sure why you'd downgrade from a great piece of software (Office 2007) to OpenOffice...

As for disk defrag, try IOBits and also try cleaning out old useless programs you no longer need or use. Do a few things like CCleaner to clean out disk space and the Windows Disk Cleanup. Also while in Disk Cleanup, flush all but the most recent System Restore point.

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Thanks for the advice. Downgraded (if you want to call if that) as MS Office was freezing, whilst OpenOffice wasn't.

Gonna look through all the stuff on there, but as far as I can see, there is nothing to be uninstalled. Is all of Disk Cleanup safe to use? I will definitely clean up all the system restore points though.

Also, might defrag again, after using JKDefrag in safe mode, went from 11% fragmentation to 5%, one more time tonight should do the trick.

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Before you reinstall I would try dumping comodo, software firewalls can cause some strange errors.

Cant hurt to uninstall it and see if things run better without it.

Tried that, but no difference. Today upon switching on, it went mad, screen goes black as it hits login screen, gonna have to get it looked at, might be hardware failure.

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What sort of hardware error is it, have you been able to tell?

No, but considering what it costs just to find out the problem, the cost of man-hours to repair the problem, and whatever the cost would be for the hardware, my parents decided to get a new PC as to fix it all came to nearly a 1/3 of the price of a new (and far better PC). In addition, as I mentioned earlier, due to its age, and other problems that would likely arise, it didn't seem worth repairing it now, and then have to repair it again in the future.

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