Kris Posted January 12, 2012 Share Posted January 12, 2012 Hello, Intro to my problem: OS = XP Pro SP3. Following a malware removal a couple of months ago, all MS Office 2003 Pro Auto Updates failed. Previously they had been successful. Then a few weeks ago, after an auto-upate by MalwareBytes (MBAM), while performing its first scan, an alert appeared saying that MBAM had encountered a problem and needed to close. However, the program continued through to the on screen Log Report, with the must close alert still showing. Thereafter, MBAM, seemed OK. Then a few days later after the next update, the odd behaviour repeated, so I contacted MBAM Support (MBAMS). MBAMS suspected malware, and guided me through a cleanup which found some and removed it. None of my resident antiviral programs (AVPs), Norton Internet Security (NIS), SuperAntiSpyware (SASW) or MBAM had found the malware in prior regular scans. And I ran extra ones afterwards for good measure. After the second malware clean up, I decided to fix the MS Office updates issue. MBAMS advise using Dial-A-Fix form Lunarsoft. I always hesitate to install freeware, and searched and found two authoratitve forums which advocated reregistering five XP system DLLs using CMD->Run xyz.DLL , with credible favourable reports from both forums. So I ran them in the order stipulated, as listed below: ------ regsvr32 wuapi.dll regsvr32 wuaueng.dll regsvr32 atl.dll regsvr32 wucltui.dll regsvr32 wups.dll ------ That action fixed all but one of the MS Office updates, the Junk Mail Filter. Then on reassurance from MBAMS that Dial-aFix was well respected, I installed it and followed the preparatory stages, firstly verifying that the HDD was 'healthy', by using both Hitachi's DFT and chkdsk. After each stage, I checked to see whether the remaining update bug had been fixed. It hadn't. Although I don't use Outlook, it's still resident, and now feel that it'd be prudent to eliminate any potential latent vulnerability. So, after familiarising myself with the landscape of this forum, I've opened this new Topic, and currently calmly, await your requests for whatever logs need to be posted and direction. This is the error report taken from OTL's Extras.Txt log file : Error - 10/01/2012 18:20:59 | Computer Name = ZVAC-1 | Source = Windows Update Agent | ID = 20 Description = Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Office Outlook 2003 Junk Email Filter (KB2597098). If by naivity, I step outside of normal forum procedure, please advise. Bye for now :-) Link to comment Share on other sites More sharing options...
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