I can't seem to be able to complete the re-installation of windows. I inserted the system recovery Windows 7 home premium DVD and followed all prompts. It formatted the drive and did a partition. It worked fine until it got to the point where I got a window named "Windows Setup". It had the message Windows is now setting up the following items.

• Preparing driver installation
• Installing Drivers
• Preparing software installation
• Customizing software
• Checking AC power
• Verifying installation

The first item "Preparing driver installation: was check marked. When it got to the 2nd item Installing Drivers (It seemed to freeze at this point) I let the machine continue to see if it eventually would complete this section and it seemed to do nothing. Eventually I got a window that gave me the option to "restart". I did not mouse function and I tried hitting "enter" but nothing worked so I hit "Ctrl , Alt and Delete and restarted it this way. When it restarted I eventually got the following message "Windows could not complete the installation. To install Windows, restart the installation. I did try the reinstallation a 2nd time and got the same results.


I tested the hard drive and it passed all tests. I used the seatools for DOS to test it.

Any help on how to resolve this is appreciated. Thanks.

Maybe you should contact HP Support.

Maybe you should contact HP Support.

I got it working. It was my driver cd. Once I loaded the driver cd it finished installing. Thanks