FastEddie57 Posted September 29, 2012 Share Posted September 29, 2012 I can't seem to be able to complete the re-installation of windows. I inserted the system recovery Windows 7 home premium DVD and followed all prompts. It formatted the drive and did a partition. It worked fine until it got to the point where I got a window named "Windows Setup". It had the message Windows is now setting up the following items. Preparing driver installation Installing Drivers Preparing software installation Customizing software Checking AC power Verifying installation The first item "Preparing driver installation: was check marked. When it got to the 2nd item Installing Drivers (It seemed to freeze at this point) I let the machine continue to see if it eventually would complete this section and it seemed to do nothing. Eventually I got a window that gave me the option to "restart". I did not mouse function and I tried hitting "enter" but nothing worked so I hit "Ctrl , Alt and Delete and restarted it this way. When it restarted I eventually got the following message "Windows could not complete the installation. To install Windows, restart the installation. I did try the reinstallation a 2nd time and got the same results. I tested the hard drive and it passed all tests. I used the seatools for DOS to test it. Any help on how to resolve this is appreciated. Thanks. Link to comment Share on other sites More sharing options...
greenknight Posted September 30, 2012 Share Posted September 30, 2012 Maybe you should contact HP Support. Link to comment Share on other sites More sharing options...
FastEddie57 Posted September 30, 2012 Author Share Posted September 30, 2012 Maybe you should contact HP Support. I got it working. It was my driver cd. Once I loaded the driver cd it finished installing. Thanks Link to comment Share on other sites More sharing options...
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